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CUSTOMERS REVIEWS: Briggs and Riley Baseline Series                                                                                             page P2      page P3
Editor's note:  Many of these reviews are posted after several years of performance.  Many product review sites are done too soon when judging long term performance.

 

Our Customer reviews luggage after 2 years.
Purchased 26" Upright Briggs Baseline Series

FREQUENCY OF USE:  Frequently twice a month at least

LIKES:
I like the practical design with the hardware on the outside, and its ruggedness
 
DISLIKE:
I have no dislikes

OVERALL RATING (1-5): 5 out of 5.
 

 
 
 
 
Our Customer  N____ K_____ reviews luggage after  3 years.
Purchased  26" Upright Briggs Baseline Series

FREQUENCY OF USE:      Maybe two to four times per year, but not all pieces. We do not travel much.  We have about 6 in the set and do not use each one too often.

LIKES:
The Suiter is used less often since it is big and we only use it for long trips.  Overall, so far the suitcases are holding up well and we like using the them.

DISLIKE: No issues to date, but some of the features could be a bit easier to use regarding how we pack clothes.

OVERALL RATING (1-5): From a 1 to 5,  I would give them a 4.

  

Response from LondonLuggage.com
We appreciate the review.  We know that this will give potential customers a chance to see what to expect after several years of use.

 

Our Customer  A__  L_____ reviews luggage after 3 years.
Purchased 26" Upright Briggs Baseline Series

FREQUENCY OF USE:  I use the suitcase at least twice a year, on my longer trips (over 7 days).

LIKES:
I like its roominess, sturdiness and ease of moving it even with a heavy load.
 
DISLIKE:
The outside material tends to show scuff marks more readily than other suitcases I've used in the past.  Could be lighter color I chose (olive).

OVERALL RATING (1-5): In a scale of 1 to 5 I would rate this suitcase a strong 4 (4.5).
 

Response from LondonLuggage.com
We appreciate the strong review.  A possible alternative (for those overly concerned regarding potential scuffing) we could suggest looking at Swiss Army Tourbach because they have a material that they have promoted as "a barrier that repels every kind of scuff and stain."

 

Our Customer  D____  M_____ reviews luggage after 2 year.
Purchased 26" Upright Briggs Baseline Series

FREQUENCY OF USE:     Approximately 10 to 15 times per year including international travel. 

LIKES:
 Quality, sturdiness, ease of packing, expandability, suiter. 
 
DISLIKE:
It is somewhat heavy. 

OVERALL RATING (1-5):   5 out of 5

London Luggage does a great job with excellent customer service.  We've made two other purchases of Briggs and Riley bags since this purchase, both from LLS.
 

Response from LondonLuggage.com
Today's current 26 inch upright is 14.7 lbs.  (bryu526nx) .  In an exercise to reveal weight issues, our team loaded up the case with clothes and a couple pair of shoes and found that we were under the 50 lb limit.  Remember these uprights have a feature inside that extend the wall of the case  (when expanded) that make it much easier to pack.  If this feature is not important then consider an even lighter version called superlights

Also Briggs makes a complete line of lighter weight series that is more sporty casual called Transcend Series.

 

 

Our Customer  P__  H_____ reviews luggage after 1 year.
Purchased 26" Upright Briggs Baseline Series

FREQUENCY OF USE:  6 times a year

LIKES:
I can pull it with one finger, even with another bag attached to it.
 
DISLIKE:
Airlines have already abraded the fabric around the zipper.

OVERALL RATING (1-5): 4 out of 5
 

Response from LondonLuggage.com
We appreciate the review.  Remember the
Briggs warranty if there is airline damage.

 

Our Customer  Mr.  H_____ reviews luggage after 1 year.
Purchased 26" Upright Briggs Baseline Series

FREQUENCY OF USE:  Once every other month

LIKES:
quality
 
DISLIKE:
cna not have the same replacement

OVERALL RATING (1-5): 5 out of 5
 

 

 

 

Our Customer  Mr.  M_____ reviews luggage after 3 years.
Purchased 26" Upright Briggs Baseline Series

FREQUENCY OF USE:  Several times a year.   

LIKES:
Generally satisfactory.
 
DISLIKE:
Exterior has suffered from some abraded/scuffed areas.  Rather heavy.

OVERALL RATING (1-5): Has not held up as well as Dakota bag that was in roughly same price class.  I would probably not purchase Briggs & Riley again.
 

Response from LondonLuggage.com
We appreciate the candid review.  We do not like to hear when a product does not meet or exceed someone's expectations.   This is especially difficult because we recommend this particular product for its ruggedness.

The only constructive response we could offer is to suggest looking at Swiss Army Tourbach because they have a material that they have promoted as "a barrier that repels every kind of scuff and stain." 
 

 

 

 

Our Customer shares their story about the Briggs Warranty
Purchased Briggs in 2007
Hello my name is S---------- B-----, I bought a Briggs and Riley bags from you last year and just wanted to tell you how much I love and can't go with out it. about three weeks ago one of the wheels came off and I remembered that when Toni sold me the bag she expressed that it has a life time warranty so I found my papers called Briggs and Riley spoke with a young lady named Margret.  I explained my problem regarding the wheel she gave me the option of taking the bag to the store to get it fixed for free or sending me the wheels and I can replace it myself. well I thought if I take it to the store it may take to long to get it back so I choose to have the wheel sent to me. now I was only without my bag 1 day before I called her. after I called her she stated they will be shipped ups today. the next evening I just couldn't wait any longer for my wheel so I took the hammer and hit the little black thing back in. Yes now I was able to use my bag until the wheel came but when the new  wheels arrived I couldn't take the old wheel off to put the new one on so I'm still using my bag with the old wheel on but with the new wheels in pocket. thank you so much for this bag it's so convenient and hold every thing I need with room to spare and with all the books plus my lap top, water ..etc. , inside it's still unbelievably light compared to the old book bag type with the wheels on it. thank you so much I really LOVE my bag. S---------

 

Response from LondonLuggage.com
There is no doubt the Briggs and Riley Warranty is the best written warranty in the business.  Remember (as it is stated in the Briggs warranty) that you may have to pay the shipping costs.  However, that is far less out of pocket than the hundred dollars or more we have seen charged from repairs done on some other premium brands.

 

 

Our Customer reviews luggage after 2 years.
Purchased 26" Upright Briggs Baseline Series

FREQUENCY OF USE:  Varies.  Some years two or three times per year. Sometimes more.

LIKES:
Roomy, lots of compartments.  Holding up well despite repeated use.
 
DISLIKE:
The weight.  It was bought before the 50 pound limit. It holds a lot but it also weighs a lot empty so that it is easy to hit the 50-lb. limit.

OVERALL RATING (1-5): 4 out of 5.
 

Response from LondonLuggage.com
The Briggs and Riley Baseline Series that was made in 2003 was heavier than the current Baseline models.  Today's current 26 inch upright is 14.7 lbs.  (bryu526nx) .  In an exercise to reveal weight issues, our team loaded up the case with clothes and a couple pair of shoes and found that we were under the 50 lb limit.  Remember these uprights have a feature inside that extend the wall of the case  (when expanded) that make it much easier to pack.  If this feature is not important then consider an even lighter version called superlights

Also Briggs makes a complete line of lighter weight series that is more sporty casual called Transcend Series.
 

 

 

Our Customer reviews luggage after 2 years.
Purchased 26" Upright Briggs Baseline Series

FREQUENCY OF USE:  7-10 INTERNATIONAL TRIPS PER YEAR

LIKES:
IT HAS PLENTY OF ROOM, IT ROLLS NICELY, IT EXPANDS IF NEEDED, I CAN FIT UP TO 3 SUITS INSIDE 
 
DISLIKE:
NO DISLIKES

OVERALL RATING (1-5): 5 out of 5.
 

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